EDNord QMS magicolor Installation Guide download pdf (Page 55)

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You can contact the QMS Customer Response Center (CRC) in four different ways:

 Telephone—You can call the CRC toll-free at (877) 778-2687 (US) Monday–

Friday, 7:00 am–6:00 pm, Central Time.

»Note:

If you call for assistance, have the following information ready so our

technicians can help you more quickly:

 Your phone number, fax number, Email address, and shipping address

 A description of the problem

 The printer model and serial number

 The type of host computer you’re using

 The type and version of operating system you’re using

 The interface you’re using, and, if serial, the protocol (for example,

XON/XOFF)

 The application and version you’re using

 The emulation of the file you’re trying to print (listed on both the status and

startup pages)

 Your printer firmware version (displayed on the control panel LCD while the

printer initializes after being powered up and listed on the status/startup

pages)

 A status page, if you can print one

 Email—You can Email questions to the CRC through suppor[email protected].

 Fax—You can fax questions to the CRC at (334) 633-3716 (US). Provide the

same information as listed above, and indicate whether you would like a faxed or a

phoned reply.

 Internet—If you have access to the World Wide Web, you can access the CRC

through the QMS home page at http://www.qms.com/support/support_set.htm.

You can access FAQs (Frequently Asked Questions) at http://www.qms.com/

support/support_set.htm.

EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500

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EDNord QMS magicolor Installation Guide Page 55